215A, The Broadway

Southall, UB1 1NB

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Working Hours

Mon-Fri: 9.00am To 5.00pm

Proactive IT Support incorporates the provision of user helpdesk, first line support and second line support. This gives smaller businesses who cannot afford more than basic dedicated IT support skills the opportunity to access a substantial set of skills at minimal cost. Universal Business and IT Solutions Limited can be used as a customers’ sole IT Department or complement existing IT staff (interim cover for holidays and sick days as well as assistance with major projects or when things get busy). Customers will have access to experienced engineers who can and will help.

We will be able to provide and assist with all of the following and more:

  • 24/7 Service desk support
  • Complementary support for your in-house IT Manager / department
  • Support for home-workers
  • Cost effective Server installations or upgrades
  • Software additions and changes
  • Solving day to day network and workstation problems
  • Maintaining the network to ensure reliability and maximum up time
  • Solve email or web problems


  • 24/7 Service Desk
  • Call-outs
  • Rapid response
  • Live monitoring of your server, email, internet and network
  • Improved service quality
  • Your incidents are resolved swiftly
  • Incident volume reduction.
  • Proactive management of your incidents will reduce the level of interruptions to the conduct of business
  • Supported by trained and qualified engineers
  • Increased accessibility through a single point of contact, communication, and information
  • Available on contract basis

If you would like to speak to one of our consultants then please call us on +44(0)1582346914 / +44(0)7538030644 or email us at info@ubitsolutions.co.uk